Services

New Wave Power provides superior telesales performance to the energy industry

Our artful techniques and results-driven, motivational culture means our team members are given the knowledge and support to succeed. We maintain the highest ethics and professionalism, and always put customers and clients ahead of any personal goals. Secondly, retail energy is all we do. Our institutional knowledge of deregulation and the supplier function is ingrained in our call centers. Many of our reps outlast individual campaigns, of course, so as they are retrained to work on behalf of the next client, they have the benefit of experience.

Our call center representatives are much more than script readers. They are sales professionals who have trained specifically on your product and feel allegiance to your company, brand, and logo. In fact, nothing makes us happier than when clients send banners, logo gear, and the like to boost the productivity of their dedicated representatives. Our team is an extension of yours.

Our call monitoring process is the tightest in the industry, with a monitor-to-agent ratio of at least 1:8, with additional random and periodic monitoring throughout the day. We listen not only for agent missteps but also for customer reaction and points of confusion. As your outbound telemarketing campaign develops, that kind of feedback from the monitors can be invaluable. As for out-of-bounds sales rep behavior, we are quick to correct and retrain or terminate employment when necessary. Again, we understand the stakes.

New Wave Power has sold through hot trends and market swings since we started in retail energy 10 years ago. Our clients’ products offer a variety of benefits: sometimes it’s a fixed rate and peace of mind in a volatile pricing period, and sometimes it’s a genuine saving over the incumbent utility. In recent years, we’ve offered green energy products that carry an environmental benefit, as well.

Rooftop solar is an “all of the above” proposition, and selling it over the phone has become a viable option. It’s a longer sales cycle, for sure, but the benefits to the consumer are just too good to pass up. Our expert sales teams walk through contract and pricing options, as well as rooftop suitability, before passing to our clients for actual installation and system maintenance.

As the energy industry innovates new product offerings, New Wave Power will be there to share it with consumers. Contact us today to learn more.

Door-to-door is a canvassing technique that is generally used for sales, marketing, advertising, or campaigning, in which the person or persons walk from the door of one house to the door of another, trying to sell or advertise a product or service to the general public or gather information. People who use this sales approach are often known as traveling salesmen, or by the archaic name drummer (someone who “drums up” business), and the technique is also sometimes called direct sales. A variant of this involves cold calling first when another sales representative attempts to gain agreement that a salesperson should visit.

Products or services sold door-to-door are generally in one of seven industries: cable, telecommunications, solar, energy, security, landscaping, and construction.

The industries accounting for the largest share of direct-sales revenue include construction and telecommunications.

New Wave Power’s team of expert Door 2 Door salespersons are extremely proficient with the products they are offering and you would love to have a round of discussion with them as they would inform you of minor details and information you never would have come across before.

With the advent of the internet, the current trend is to refer to the internet for almost any and everything we need information on in the modern scenario. Gone are the days, where we would call up the customer care and speak with a customer care agent regarding may be a new Telecom connection, or a new Electric supplier or even a new Home Warranty provider. Keeping this current scenario in mind and to rope in the new generation internet users, New Wave Power has a robust online marketing framework in place. We target customers based on their demographics as well as their Utility and provide the most suitable options to our customers.

New Wave Power is truly a front runner in the Energy, Telecom and Home Warranty broking industry, trusted by our partners and customers alike. One thing is for sure that we create a Win – Win situation for both our partners and customers and as such, you can lay your trust on us blindfolded.